During the COVID-19 Pandemic we have adopted protocols in order to ensure the safety of our staff and our valued clients. These measures are in place to help promote social distancing in accordance with government regulations and help us to be here to take care of your pets in need of Essential and Urgent care.
Upon booking your appointment you will be advised of the following COVID-19 protocols and will be sent a New Client Form(If applicable) and a Credit Card Authorization Form
We have a Locked Door Policy in place. Upon arrival, press the buzzer to the right of our door or simply call us to let us know you are here
We will then take your pet inside so that the doctor can examine them while you wait outside the hospital. If you would like to go home, we can board your pet until you come back.
If your pet is on a leash, please allow us to use our own leashes to limit outside items in the treatment area. If they are in a carrier, please leave the carrier on the floor and one of our team will take the carrier
You will get a phone call from the doctor once the exam is complete, and they will explain their findings and recommendations with a treatment plan including approximate costs.
Once the agreed-upon treatments are complete we will call you and a staff member will bring your pet back to you at the door
Payments can be made either by E-Transfer, Credit card(via Credit Card Authorization Form) Debit (if tap, usually $250.00 and under, but dependent on your limit), we cannot take cash payments at this time. Please call us if you have questions regarding our payment methods during this time
If you have ordered food or medication for your pet and need to pick it up, you can call us to bring you the item to the door and payments can be made beforehand via the above payment methods
We will continue to adapt our policies as necessary during these times and will keep you updated accordingly. We thank you for your continued support and cooperation during these times.
Keep checking our social media for regular updates on both Instagram: @vets_toronto and Facebook: VetsToronto