COVID-19 Announcement

During the COVID-19 Pandemic we have adopted protocols in order to ensure the safety of our staff and our valued clients. These measures are in place to help promote social distancing in accordance with government regulations and help us to be here to take care of your pets in need of Essential and
Urgent care.


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Upon booking your appointment you will be advised of the following COVID-19 protocols
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We have a Locked Door Policy in place. Upon arrival, press the buzzer to the right of our door or simply call us to let us know you are here
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We are allowing only *ONE* client in the reception area at a time for an appointment.We will meet you at the door and take your pet inside so that the doctor can examine them. If you wish to come inside the clinic you *MUST* bring your own facial covering/mask. Clients will remain at reception at a socially acceptable distance.
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These facial coverings/masks will *NOT* be provided by the clinic so kindly ensure that you bring yours with you. If you do not bring a facial covering/mask with you, you will not be allowed to enter the clinic and we will need to conduct the appointment over the phone. Our team will be
wearing masks and we have installed protective barriers at the reception desk. When in the clinic kindly refrain from touching surfaces unnecessarily.
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When in clinic please remain behind the *RED* line on the floor
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Our exam rooms do not physically allow for social distancing, so at this time we will not be allowing clients in the exam rooms.
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Your pet will be taken to an exam room or the treatment area for examination. A technician or a doctor will take a brief history with you at reception before the examination and then the doctor will come to speak with you afterwards.
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If you do not wish to come inside the clinic that's ok too, we can meet you at the door, take your pet inside for examination and call you on your cell phone to discuss.
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Payments can be made either by E-Transfer, Credit card(via Credit Card Authorization Form) Debit (if tap, usually $250.00 and under, but dependent
on your limit). Please call us if you have questions regarding our payment methods during this time
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Clients who wish to pick up medications or food, will continue to be assisted at the door as before, to reduce the flow of traffic in the clinic.


We will continue to adapt our policies as necessary during these times and will keep you updated accordingly.


We would like to take this opportunity to thank you all for your patience and kindness throughout this time as we have worked to keep both you and our staff safe and allow us to continue to be there for the people and pets of this community.

Dr. Delgado and the Entire Staff at VetsToronto kingston Road Animal Hospital