AODA Customer Feedback Process

Accessibility for Ontarians with Disabilities Act (AODA) : CUSTOMER FEEDBACK PROCESS

The Accessibility Standards for Customer Service came into effect for the private sector in Ontario on January 1, 2012.

VETSToronto & Kingston Road Animal Hospital is committed to excellence in serving all clients – including people with disabilities – and will ensure that our actions are consistent with the AODA customer service standard principles of dignity, independence, integrity and equal opportunity.

We always welcome comments and feedback from our customers about how we can better improve our accessibility practices. If you would like to provide feedback, please take the following steps:

1) BY PHONE
Please call us at 416.690.0625, and ask to speak with Jane Toner, Clinic Manager.

2) IN PERSON

Please ask to speak with Jane Toner, Clinic Manager.

3) BY EMAIL
Please address your feedback to Jane Toner, Clinic Manager (jane ATvetstoronto.com)

Once we have received your feedback, we will review your comments and concerns with the management team, and respond to you within seven (7) days.

Thank you for helping us to make your hospital visit a safe, caring and enjoyable experience.

– The Team at VETSToronto and Kingston Road Animal Hospital